Operational audit
Professional auditing, without the cost of an audit team.
A Smice auditor checks, point by point, how your standards and processes are applied, with photo evidence. No need to hire auditors.
Hi, I'm the one running the operational audit programme at Smice. Shall we look together at what it could do for your network?
Noémie MondhardHead of operational audits
What our auditors check
Operational processes
Opening, closing, deliveries, production: every step is checked.
Merchandising
Layout, POS material, prices, facing, planogram compliance.
Hygiene & safety
Temperatures, traceability, cleaning, emergency exits.
Image & cleanliness
Shopfront, dining area, toilets, staff appearance.
How it works
Co-built scorecard
Your standards turned into objective checkpoints.
Planning
Announced or unannounced visits, depending on your goals.
Field audit
The auditor checks, photographs, comments.
Reporting
Report in Horizon, alerts, action plans.
What you get
Step 05 · Measure. An expert, external view of how your processes are really applied, complementing your internal audits.
See the method →Your data doesn't gather dust in a report.
Every visit, every audit feeds the Smice platform. Results are consolidated in Horizon for your managers, then flow back down to frontline teams in Pulse: every gap becomes an action.
Understand and steer the results
- ✓Scores by standard, site, area and wave
- ✓Summaries and recommendations from Smice AI
- ✓Action plans followed up until closed
Turning data into corrective actions
- ✓Every gap goes back to the employee concerned
- ✓Corrective actions carried out and proven with a photo
- ✓The right behaviour reminded before the shift
Why Smice
Auditors trained in your business
Briefed on your standards and your sector before each campaign.
Evidence, not impressions
Time-stamped photos and comments for every non-compliance.
Everything in Horizon
Results cross-checked with your internal audits and mystery visits, on the same scorecard.
Frequently asked questions
Announced or unannounced visits?
Both, depending on your goal: supporting teams or checking.
Who are your auditors?
Smice auditors trained in your standards, present throughout France and internationally.
Can it be combined with our internal audits?
Yes: same scorecard, same platform. The gap between internal and external audits becomes an indicator in itself.
Smice meant I didn't have to hire for operational audits. The reports are well done, with photos that are real evidence.
