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Smice Pulse

Your standards in every employee's pocket.

The right behaviour, the mistake to avoid, what customers say about it. Then self-assess, act before the customer notices, and report to head office what is getting in the way. Try it: the screen is clickable.

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smicePULSE
MP
Today's behaviourThirty seconds before your shift.
I ADVISESTD-CON-05
I answer correctly about ingredients and allergens
THE RIGHT BEHAVIOURI know the allergens in what I sell, and I check rather than assume.
THE MISTAKE TO AVOIDAnswering “I think” about an allergen.
WHAT CUSTOMERS SAY“She checked the product sheet in front of me, I felt reassured.”
I've understood this standard
Menu by menu

Four menus, one app. Designed for the people who do the job.

No training on the tool, no jargon: a few minutes a day, on the phone, between two customers.

01Learn

Standards

What is expected of me, and how do I do it?

Each standard explained in three blocks: the right behaviour, the mistake to avoid, what customers say about it. Organised by moment of the customer journey.

—Today's behaviour, pushed before the shift
—“I've understood” confirmation for each standard
—New joiners: a dedicated onboarding path
02Self-assess

Self-check

Am I really meeting it?

In five minutes, employees say whether each standard is always met, not always or not met. And above all, what is stopping them.

—Campaigns launched by the manager or head office
—Causes reported: staffing, equipment, process
—Anonymised, for honest answers
03Anticipate · Correct

Actions

What do I need to put in place, and by when?

Preventive operations (opening, set-up, end of season) and corrective actions from audits and visits, with proof that they have been done.

—Deadlines calculated for each store
—Photo proof uploaded in one tap
—Each action linked to the relevant standard
04Measure

Missions

Which audits do I have to carry out?

For managers and quality leads: the internal audit missions to carry out, open, recurring or one-off, directly on their phone.

—Hygiene, admin, safety, merchandising
—Offline, with photos and signatures
—Report generated and sent to Horizon

Every Pulse self-assessment feeds Horizon: head office sees in real time where to train, where to coach, where to revise a standard.

See Horizon →
Pulse, feature by feature

What your teams actually do with Pulse.

Four everyday uses, from frontline employee to quality lead. Each one feeds Smice Horizon, where head office and regional managers steer.

01Anticipate

Today's operations, done on time and proven.

Opening, set-up, change of season, temperature checks: head office schedules operations in Horizon, and each store finds them in Pulse on the right day.

  • A D-day for each store, with a reminder the day before and on the morning itself
  • A checklist of steps, designed to be done standing up, between two customers
  • A time-stamped photo as proof, when the step requires it
  • Delays go straight to the manager, before the customer sees them

Who uses it · Store managers and teams

In Horizon: operations done on time, stores running late, proof uploaded.

02Self-assess

Self-assessment that brings sticking points to light.

In five minutes, each employee says whether a standard is always met, not always or not met. And above all, they say what is stopping them.

  • Campaigns launched by the manager or head office, on the chosen standards
  • Three simple answers, without judgement: met, not always, not met
  • Obstacles in one tap: staffing, equipment, process, training, plus a free comment
  • Everything goes up to the manager and head office, who know where to train, equip or rewrite

Who uses it · All frontline employees

In Horizon: standards declared fragile, most cited causes, gap between declared and measured.

03Correct

Corrective actions, all the way to proof.

After a mystery visit, an operational audit or an internal audit, every gap becomes an action. It arrives in Pulse, with the right person, along with what was observed.

  • Where each action comes from: mystery visit, operational audit or internal audit, with its date
  • The gap observed, the action expected and the deadline, in one place
  • Proof to upload to close it: photo, comment, document
  • The manager approves; the action is closed in Horizon and the next measurement will show whether the standard holds

Who uses it · Store managers and team leaders

In Horizon: open actions, overdue actions, average time to close, proof.

04Measure

Internal audit, for authorised profiles.

Regional managers, quality leads, store managers: if they are authorised, Pulse opens a Missions menu for them to carry out their internal audits in the field, even offline.

  • The missions assigned to them: open, recurring or one-off, with their deadline
  • Audit scorecards for hygiene, safety, admin, merchandising, CSR…
  • A non-compliance is documented on the spot: photo, comment, severity
  • The corrective action goes straight to the store, the score flows into Horizon

Who uses it · Authorised profiles: regional managers, quality leads, store managers

In Horizon: compliance by site and by topic, critical points, comparison with external audits.

Request a Pulse demoSee what head office steers in Horizon →