The perspective you no longer have.
Your managers audit internally. Our auditors and mystery shoppers check from the outside. Every perspective, on the same scorecard, in Horizon.
Which service for which need?
Three complementary perspectives on your sites. Most of our clients combine them to cross-check what customers experience, what experts observe and what their managers verify.
Frequently asked questions
Mystery shopping or operational audit: how do you choose?
Mystery shopping measures what the customer experiences; an operational audit checks how your processes are applied, including behind the scenes (kitchen, stockroom, safety). Many networks combine both.
Can internal and external audits be combined?
Yes: same scorecard, same platform. The gap between internal and external audits becomes a management indicator in itself.
Where are the results viewed?
In Smice Horizon, with a view tailored to each level: head office, regional manager, site manager. Corrective actions are tracked through to proof in Smice Pulse.
Do you operate throughout France and abroad?
Yes, throughout France and in 32 countries, directly or through our MSPA partners.