Smice Horizon

The control tower for your standards.

From head office to store manager, Horizon tracks every standard through its whole cycle: learned, anticipated, self-assessed, measured, corrected. Everyone sees what concerns them, at the right level.

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Hello Karim · Manager · Lyon Vaise · week of 3–7 August

To do4 tasksNot started yet

In progress2 tasksStarted, not finished

Done0 out of 6This week's tasks

To learn3 standardsThat your teams must confirm

Smice AI · Reading of the period

Product advice is perceived at 69% while it is delivered at 87%. The lever is not to do more, but to make visible what you already do: announce the waiting time, put your advice into words.

Generate an action planLinked standard

How your store is doingThe standard cycle

1 · I learnThe standard

3 to confirm

Standards to declare as understood before they can be self-assessed.

2 · I anticipateOperations

22 64% done

End of season on 12 Sept. 14 proofs uploaded out of 22.

3 · I self-assessSelf-assessment

38% declared fragility

No. 1 declared cause: Saturday staffing.

4 · It gets measuredAudits & visits

82 QX score

Declared / measured gap: −6 pts.

5 · I correctActions

9 open actions

None overdue. Average time to close: 18 days.

Three levels of management. One platform.

Head office

Define and steer

—Write and version the standards

—Roll out by banner, format, country

—Consolidate self-assessments, audits and mystery visits

—See the training needs reported

Regional manager

Coach and prioritise

—Compare the sites in their area

—Schedule audits and visits

—Follow up action plans

—Plan their store tours around the real gaps

Site manager

Act day to day

—See their score and gaps

—Launch corrective actions

—Track their team's training

—Report what gets in the way

Menu by menu

Seven menus. Each one answers a question.

The same menus for everyone; the scope adapts to the profile. Head office sees the network, the regional manager their area, the store manager their store.

01Overview

Home

Where do I stand this week?

A dashboard tailored to each profile: this week's tasks, key indicators, an AI reading of the period and “the standard cycle” at your level.

—Three views: head office, regional, manager

—The full cycle on one screen

—Alerts on what is slipping

02Define

Standards

What are our standards, and are they known?

Write, version and roll out standards. Each one is described as concrete actions and targeted at the right scope.

—Right behaviour, mistake to avoid, customer verbatim

—Targeting by banner, format, country

—Reading and confirmation rate per store

03Anticipate

Operations

Is what must be done on time actually done on time?

Schedule preventive operations (opening, set-up, end of season) and track their completion, with proof.

—A D-day for each store, deadlines calculated

—Photo proof uploaded from Pulse

—Rate of operations done on time

04Self-assess

Self-assessments

What does the field declare as fragile?

Launch self-assessment campaigns in Pulse and read what teams declare: fragile standards and their causes.

—Participation rate per site

—Declared fragility and no. 1 causes

—Training needs reported to head office

05Measure

Assessment results

What is actually measured?

Internal audits, operational audits and mystery visits consolidated on the same scorecard. The gap between declared and measured becomes an indicator.

—Scores by standard, site, area, wave

—Detailed reports and photo proof

—QX™ Score: compliance × perception

06Correct

My actions

Who corrects what, and by when?

Every gap opens an action that is assigned, dated, linked to its standard and followed up until proof of closure.

—Corrective and preventive actions

—Reminders and delays visible at every level

—A closed action can make the standard evolve

07Assistant

Smice AI

What should I take away, and where do I start?

The assistant that reads all your results: summaries, hidden insights, suggested action plans. Ask it anything in plain language.

—A summary of the period in one read

—Linked action recommendations

—Open questions about your data

Horizon steers. Pulse executes. What your employees do in Pulse comes back here, in real time.

See Pulse →