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OverviewHow Horizon and Pulse work together→Smice HorizonFor managers · head office, region, storeDefine standards, steer how they are applied, follow up action plans.Smice PulseFor frontline staffThe people who apply the standards every day: learn, self-assess, act.

Two sides of the same platform: those who steer the standards and those who bring them to life, on the same data.

Services

Mystery shoppingBy our mystery shoppersYour network, through your customers' eyes.Operational auditBy our auditorsProfessional auditing, without the cost of an audit team.Internal auditBy your teamsYour audits, everywhere, on every topic. Paper-free.All services, compared →

Sectors

RestaurantsService standards, speed, hygiene: open faster without losing quality.TransportStations, trains, ticket offices: the promise kept at every touchpoint of the journey.HospitalityA consistent welcome across the whole group, from check-in to departure.RetailAdvice, merchandising, in-store journey: the standard as the customer sees it.LeisureParks, sites, attractions: the promised experience, checked on the ground.BrandsYour products sold by others: what your retailers' sales staff really say about your brand.All sectors →

Contact

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The method DiagnosticWhere do your standards stand? 3 minutesThe platformOverviewHow Horizon and Pulse work together Smice HorizonFor managers · head office, region, store Smice PulseFor frontline staffSmiceServices

Mystery shopping Operational audit Internal audit

Sectors

Restaurants Transport Hospitality Retail Leisure Brands

Contact Become a Smicer Book a meeting

Self-diagnostic · 3 minutes

Where do your standards stand?

12 questions to place your network on the six steps of the Smice cycle, find your weak link and get concrete recommendations. Your answers stay in your browser.

01 · DefineQuestion 1 of 12

Are your service standards written down anywhere?

SMICE

The right standards, at the right time, by the right people.

Method & platformThe Smice cycle Self-diagnostic The platform Smice Horizon Smice Pulse

ServicesOperational audit Mystery shopping Internal audit Sectors

SectorsRestaurants Transport Hospitality Retail Leisure Brands

SmiceBecome a Smicer About us Resources (in French)Contact