Wherever a customer walks through a door.
Restaurants
Service standards, speed, hygiene: open faster without losing quality.
Groupe Bertrand (Burger King, Au Bureau, Hippopotamus, Léon) · Eat Salad · Chikin Bang · Crêpe Touch · DS Café · Le Paradis du Fruit · James Bun · L’Atelier Artisan Crêpier · Lina’s · Maya Collection · Wolf · Newrest · Pokawa
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Transport
Stations, trains, ticket offices: the promise kept at every touchpoint of the journey.
SNCF · TGV INOUI · Ouigo · Intercités · TGV Lyria · Keolis · Trenitalia
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Hospitality
A consistent welcome across the whole group, from check-in to departure.
Club Med · Sofitel · Pullman · Novotel · OKKO Hotels · The Originals · Campanile · Honotel · Atypio · Indevho
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Retail
Advice, merchandising, in-store journey: the standard as the customer sees it.
Leroy Merlin · Free · SFR · Liebherr · Samsung · Eric Bompard · Cavavin · La Vignery · Christian Louboutin · Jo Malone London · Estée Lauder · Clarins · Interflora · Franprix
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Leisure
Parks, sites, attractions: the promised experience, checked on the ground.
Disneyland Paris · Paris Saint-Germain · The New Me · Gouffre de Padirac · Pop Corn Labyrinth · Cinéville
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Brands
Your products sold by others: what your retailers' sales staff really say about your brand.
Microsoft · Samsung · Liebherr · Haier
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