20 years of expertise for one single idea: improving customer satisfaction!
Julien Mondhard, CEO and founder of Smice, launched the Smice adventure in 2005 to revolutionise the mystery shopping industry.
- 2005Smice is founded
- 2010Launch of the first platform and the Smice app
- 2019Launch of V2, Smice Plus
- 2025Smice turns 20 and launches V3 of the platform
Smice is above all a committed team sharing the same vision
Julien MondhardFounder and CEO
Noémie MondhardAccount Director
Gaëlle BissonAccount Director
Thomas ChaputProduct Owner
Sandy JoliveauAccount Director
Magali CyrSales and Marketing Director
Marc DureisseixCTO
Virginie GalletProject Manager
Our job offers are on Welcome to the Jungle
Some answers to your questions
Who is Smice?
Smice is a platform dedicated to operational excellence and customer experience for multi-site networks (hospitality, retail, transport…). We support you with simple, agile solutions: audits, mystery visits and self-assessments. Our technology, enhanced by AI, turns your field data into concrete actions to make sure your standards are met every day.
When was Smice founded?
Smice was founded in 2005.
Why join Smice?
Smice is a human-sized company where we move forward together. A supportive environment, varied work, a culture of continuous improvement and a real team spirit.
Which values guide our work?
Rigour – Precise standards for reliable data.
Neutrality – Objective assessment, without judgement.
Transparency – Clear methods, explained and owned.
Support – Action-oriented analysis.
Trust – A lasting relationship with our clients and our Smicers.
Is remote work possible at Smice?
Yes, our organisation is flexible and adapted to each role. Some roles can be fully remote, others combine field and office work.