One platform, two sides, the same data.
Smice Horizon for those who steer the standards, Smice Pulse for those who bring them to life. Both share the same standards, the same results and the same actions: what is decided at head office reaches the field, and what happens in the field comes back to head office.
- The same standards
- The same results
- The same actions
Hi, it's Thomas! I'm the Product Owner at Smice and I make sure all your needs are properly met by our tools. Fancy a demo?
Thomas ChaputProduct Owner
One cycle, two sides.
Each step of the cycle happens in the tool of the person who acts: Horizon for those who steer, Pulse for those who do. In between, data flows without re-entry.
- 01Define
Head office writes and rolls out the standards
Written as concrete behaviours, versioned, targeted by banner, format or country.
- 05Measure
Audits and mystery visits consolidated
Internal audits, operational audits and mystery visits on the same scorecard. The gap between declared and measured becomes an indicator.
- 06Correct
Every gap opens an action
Suggested by Smice AI, assigned to a manager, sent to Pulse and closed with proof. The standard can evolve.
- 02Learn
Every employee learns the behaviour
The right behaviour, the mistake to avoid, what customers say. They confirm they have understood.
- 03Anticipate
Operations are carried out and proven
Scheduled in Horizon with a D-day for each store, done in Pulse, with photo proof.
- 04Self-assess
Teams declare what holds
Always met, not always, not met, and what stops them: staffing, equipment, process.
One standard, followed end to end.
The standard “I announce the waiting time when there is a queue”, from one side of the platform to the other.
- At head officeSmice Horizon
The standard is updated
Élodie, quality director, publishes version 2 of the standard. It goes out the same day to the network's 214 stores.
- In storeSmice Pulse
Teams learn it
Cashiers discover it in Pulse before their shift, with the right behaviour and the mistake to avoid, and confirm they have understood it.
- End of the monthSmice Pulse
It is declared fragile
During self-assessment, several teams declare it “not always met”. No. 1 cause: the Saturday rush.
- Mystery shoppingSmice Horizon
The gap is confirmed
In Vienne, a mystery visit measures it as not met. Smice AI spots that three stores declare it fragile and are measured below 60%.
- In the regionSmice Horizon
An action is launched
Sophie, regional manager, approves the suggested action: a Pulse reminder before the weekend and a team brief by each store manager.
- On SaturdaySmice Pulse
The action is done and proven
The store manager runs the brief and uploads the proof in Pulse. The action is closed in Horizon; the next wave will show whether the standard holds.
Who does what, and where.
| Smice Horizon | Smice Pulse | |
|---|---|---|
| Head office | Writes and rolls out the standards, launches campaigns, reads the results for the whole network. | — |
| Regional manager | Compares their sites, schedules audits and visits, follows up action plans. | Carries out their visit audits on mobile. |
| Site manager | Sees their score, their gaps and their team's training. | Carries out operations and actions, uploads the proof. |
| Frontline employee | — | Learns today's behaviour, self-assesses, carries out their actions. |
| Smice auditors and Smicers | Their audits and mystery visits arrive in Horizon, reviewed before publication. | — |
What a single source of data changes.
A single version of the standard
The one head office publishes is the one the field learns. No more binders or versions going around.
Gaps explained, not just measured
What teams declare sheds light on what audits measure: you know where to train, where to equip, where to rewrite.
Actions that get closed
Every action starts from a gap, reaches the right employee and comes back with its proof.
Each side in detail.
Steering standards from head office to store
Standards, operations, self-assessments, assessment results, actions and Smice AI, with a view for each level.
Discover Smice Horizon →Standards in every employee's pocket
Today's behaviour, self-assessment, actions and audit missions, on mobile.
Discover Smice Pulse →